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Westley Richards

Gun and Rifle Makers

Terms and Conditions

Welcome to the Westley Richards website terms and conditions of use. You are provided with access to this website in accordance with these conditions and any orders placed by you must be placed in accordance with these conditions. Please be aware that Westley Richards may revise these terms and conditions from time to time by updating these details.

Privacy Policy

Westley Richards is committed to protecting your privacy. The personal information which we hold will be held securely and we will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for the following reasons: to process your order; to provide you with the best possible service, and if you consent, to notify you of products or special offers that may be of interest to you.

When you shop on this website, we will ask you to input and will collect personal information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information. We will never collect sensitive information (e.g. your racial origin or sexual preferences), and all personal information will be collected only with your explicit consent.

You should be aware that this site may capture information about your visit that will help us improve the quality of our service. We may collect information for example, about where you are on the internet, the country where your computer is located, the pages of the website that were viewed during your visit. We may collect this even if you do not purchase anything from us.

The information we hold will be accurate and up to date. You can check the information that we hold about you by contacting us. If you find any inaccuracy we will endeavour to delete or correct it promptly.

We do not pass your information to any third parties, except where required by law and in order to fulfill delivery of your orders and process your payments. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

If you wish to stop receiving any information about us and our services, or if you have any questions about privacy, please email us at sales@westleyrichards.co.uk.

Purchase of Products

Each product purchased is sold subject to its product description which sets out specific conditions relating to that product including, without limitation, estimated delivery dates and times, warranties, after sales service and guarantees.

We will take all reasonable care to ensure the details and descriptions of the products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order. It is also important to note that due to the limitations of photography and the web in general, colours of goods you receive may differ slightly to those displayed on your monitor. Westley Richards & Co Ltd cannot be held responsible for any variations in product specifications enforced without notice by our suppliers. If you are in any way dissatisfied with an item, you may of course return it.

Prices are as quoted on the website at the time you place your order. The prices displayed on the site include VAT. We do not include delivery charges within the price for individual items, as delivery fees are calculated on your order as a whole. Any delivery charges (where applicable) are added and clearly stated at the checkout.

Availability

All orders for products are subject to availability. If any item you order is not in stock we will let you know by email or telephone as soon as possible.

Your credit card will not be charged until your order (or the first part of a multi-part order) is shipped, unless the item that you have requested is a special order such as a limited-edition print or a hand-made item.

Payment Options

We accept orders via this web site, and also by phone on 0121 333 1900 (9.00am - 5.00pm UK time, Mon - Fri).

We accept all major credit cards.

Security

Ordering online from Westley Richards is safe. Your data is encrypted using Secure Socket Layer (SSL) encryption technology. During check out a padlock in the footer of your browser will indicate that your browser supports SSL technology and that the information being transmitted between you and our servers is encrypted.

We use technology to track the patterns of behaviour of visitors to our site. This can include using a 'cookie' which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

Customer Service

Our team is available from 9am to 5.00pm Monday to Friday.

The staff here at Westley Richards are all committed guns, keen to share their extensive knowledge and enhance your shooting experience. So if you're uncertain about the suitability of any product then please do get in touch as we can help you through our personal shopper service.

We hope that any questions you may have are already answered within our website but should you have any further questions, information, complaints (or praise!) for Westley Richards please contact sales@westleyrichards.co.uk and one of the team will contact you shortly. Alternatively you may call us on 0121 333 1900.

If you contact us with an enquiry or complaint, it is our policy to reply to you promptly as soon as we receive your email or phone call and have had an opportunity to check any issues with our suppliers or delivery companies.

Copyright

This site is © 2012, Westley Richards & Co Ltd, 130 Pritchett Street, Birmingham, B6 4EH, UK. Registered number 439612. All brand names, product names and titles used in this site are trademarks or trade names of their respective holders. No permission is given in respect of use of any of the above and such use may constitute an infringement of the holders' rights.

Registered office

Westley Richards & Co Ltd, 130 Pritchett Street, Birmingham, B6 4EH, UK

Westley Richards Personal Service and Advice

For nearly two centuries Westley Richards have provided the serious gun with not only a comprehensive range of weapons and shooting accessories but also a level of service and advice that truly enhances the shooting experience of our clients.

The staff here at Westley Richards are all committed guns, keen to share their extensive knowledge and enhance your shooting experience. Whether to the plains of Africa, the backwoods of America, the grouse moors of Scotland or indeed, anywhere else in the world, we offer an exhaustive range of clothing and accessories Ð each item carefully chosen by the company to provide the ultimate in comfort, design and performance.

We encourage our clients to take advantage of the personal shopping service offered by the company. Simply contact us to discuss your needs and our helpful and knowledgeable staff will ask the right questions and source the perfect item from amongst our comprehensive range.

Our personal shopping service is also invaluable to those who are looking for the perfect gift. We offer a range of fine goods which can be personalised or modified to the individuals needs. We can help you find a gift which is either practical or beautiful or both, but always a gift that will be well received.

For more information please contact us and we look forward to being of service to you.

Westley Richards Gift Voucher

Not sure what your friends, family and colleagues want, what they need, or what they would buy if they had an unrestricted choice of country products? Then a Westley Richards Gift Voucher makes the ideal present for Christmas, birthdays, or just to say "Thank You".

Our Gift Vouchers are the ideal gift if you're in a hurry. You will receive a unique Voucher code that can be used online as well as a beautiful printed version of the voucher by standard mail, so you can give the recipient a more traditional "voucher in a card" that can be used instore.

To get started, just select the value of the voucher that you'd like to purchase, and go through the usual checkout procedure. We'll do the rest!

Gift Voucher Terms & Conditions

1.Vouchers may only be used in exchange for goods purchased at the Westley Richards web site and retail store located in Birmingham, UK

2.Vouchers may be exchanged for goods of a lower value.

3.Vouchers may be exchanged for goods or services of a higher value, on payment of the difference.

4.Westley Richards will not accept any responsibility for claims, demands, losses, costs, expenses or liability of any kind whatsoever arising, suffered, arising from or in connection with any transaction or dealing between Westley Richards and a Voucher holder.

5.Westley Richards reserves the right to vary these terms and conditions.

6.Vouchers cannot be exchanged for cash.

7.Vouchers have an expiry date one year from Purchase as stated on the voucher. After this date, the voucher will no longer be valid. Replacement vouchers with later expiry dates are issued solely at the discretion of Westley Richards.

8.Vouchers will be subject to verification at the time of presentation. No responsibility will be accepted for lost, stolen or damaged vouchers.

9.Any defacement of a printed voucher will render it invalid.

10.No modifications can be made to a voucher after it has been issued.

11.On purchase of a voucher, the buyer will receive confirmation of the voucher code, amount and expiry date via email.

12.Vouchers will be delivered to the email address supplied by the buyer. The Voucher buyer is responsible for the accuracy and completeness of this delivery information. Westley Richards is not responsible for any use of the Voucher by any individual resulting from errors in this delivery information.

13.No refunds or cancellations of Vouchers are allowed.

14.Voucher buyers shall not impersonate or attempt to impersonate another user or any other person by using the name, address, credit card information, email address or login name and password of any other user or person for any reason whatsoever without prior consent, nor forge a header or otherwise manipulate identifiers in order to disguise the origins of an email.

15.You shall immediately notify Westley Richards if it comes to your knowledge that your Voucher code has been compromised or has become known to anyone who is not authorised by you to pay for goods using the Voucher.

16.The person who redeems the Vouchers will need to register as a Westley Richards customer in order to redeem the Voucher.

17.The usual terms and conditions of use of the Westley Richards web site also apply.

This does not affect your statutory rights.

Postage & Packaging

Westley Richards aims to despatch all stock items quickly and securely to our customers at the best price available. All deliveries will require a signature as proof of delivery.

UK Mainland Delivery

Westley Richards currently offers a standard delivery option of 5 -7 days, with standard delivery free on all orders over £500.00. Westley Richards also offers the option to despatch goods on a 2 day service and a guaranteed next day delivery service.

All prices are exclusive of VAT where applicable.

Delivery Option Price Timing
Standard Delivery £4.95 5 - 7 Working Days
2 Day Delivery £7.95 2 Days - Excluding Bank Holidays
Next Working Day £19.95 Monday - Friday Excluding Bank Holidays. Date can be specified
Ireland £16.00 2 Working Days
Overseas Shipping £35.00 2 - 7 Working Days

Please be aware that certain goods usually larger more bulky items, may incur greater delivery charges and longer waiting times. Where relevant such information will be provided with the product information for an item.

Orders received by midday will be despatched same day (subject to availability).

Overseas Delivery

Westley Richards offers worldwide delivery on the majority of our online items. Please note there may be specific exceptions on individual items or restrictions on certain items dependant on the country of export.

Please also be aware that countries outside the EU may be liable for extra customs charges that are outside of our control.

Cancellations

If you wish to cancel an order placed with Westley Richards please return the confirmation email to us stating your wish to cancel the order or phone one of our team on 0121 333 1900 between 9am and 5pm Monday to Friday.

If your order has already been dispatched then the item will have full return instructions in the packaging.

Returns Procedure

We hope that you will be pleased with your purchase, however, if for any reason you are not completely satisfied with your Westley Richards Order, we will be happy to refund or exchange a product provided it is in a fully resaleable condition.

Westley Richards regrets that it is unable to offer a refund on personalised or made to measure goods unless they are faulty. All sale or discounted merchandise is final sale.

All returns must include a Return Authorisation Number and should be made within 21 days from Invoice and in original, undamaged packaging. Please email sales@westleyrichards.co.uk to request your Returns Authorisation Number. Your return authorization will include all the necessary information on where to send your return.

Westley Richards cannot take any responsibility for items lost or damaged during return transit. We would therefore ask that you ship your return in a traceable manner.

If we find that the product has been returned and is not in a fully resaleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to 20% from the original selling price for the refund amount.

This does not affect your statutory rights.

We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted.