Postage & Packaging

Westley Richards aims to despatch all stock items quickly and securely to our customers at the best price available. 

Shipping

Please note, all orders will be shipped from the UK. If you have any queries regarding shipping please contact us via phone or email.

Tel: +44 (0)121 333 1900

If we are unavailable, please leave a message and we will be happy to call you back. Alternatively, email your phone number for a return call.

Email: sales@westleyrichards.co.uk 

*Excludes Westley Richards leather goods. Please see below for lead times.

Christmas Season Delivery

To ensure that your gifts are delivered in time for Christmas, please place your orders by the following dates:

UK - 19th December 2024

USA & Rest of the World - 13th December 2024

We will endeavor to deliver any orders placed after these dates, but unfortunately cannot guarantee they will arrive in time for Christmas.

Handmade Leather Goods - Order before the 1st November 2024 to guarantee your leather goods arrive in time for Christmas. For any orders placed after this date, please contact us for the current lead time.

Over the holiday period we will be closed from the 24th December to the 2nd January 2025. We are pleased to extend our returns period for any items purchased before Christmas to the end of January.

All orders placed from the 24th-26th December will be dispatched on the 27th December. All orders placed after the 26th December will be dispatched the first week of January. This excludes our made to order leather goods.

Handmade Leather Leadtimes

As most leather goods are made to order, please allow some extra time for our artisans to fulfil your request. Our current lead time is 4-6 weeks depending on the article ordered but please enquire if your order is urgent.

International Delivery

Westley Richards offers worldwide delivery on the majority of our online items. Please note there may be specific exceptions on individual items or restrictions on certain items dependant on the country of export. Please also be aware that countries outside the EU may be liable for extra customs charges that are outside of our control. Delivery times maybe slightly longer than expected if a item is held at customs.

Cancellations

If you wish to cancel an order placed with Westley Richards please return the confirmation email to us stating your wish to cancel the order or call +44 (0)121 333 1900 between 9am and 5pm GMT Monday to Friday.

Returns Procedure

We hope that you will be pleased with your purchase, however, if for any reason you are not completely satisfied with your Westley Richards Order, we will be happy to refund or exchange a product provided it is in a fully resaleable condition.

To return your product(s) for an exchange or refund, please send back to:

Westley Richards
130 Pritchett Street
Birmingham
B6 4EH
United Kingdom

Westley Richards regrets that it is unable to offer a refund on personalised or made to measure goods unless they are faulty. All sales on discounted merchandise is final. All returns should be made within 21 days from Invoice date and in original, undamaged packaging.

Westley Richards cannot take any responsibility for items lost or damaged during return transit. We would therefore ask that you ship your return in a traceable manner. If we find that the product has been returned and is not in a fully resale-able condition or the packaging is damaged, we reserve the right to refuse a refund on the item.

Please be aware that goods ordered for overseas can vary with delivery depending on the import/exports of your country.