Postage & Packaging

Westley Richards aims to despatch all stock items quickly and securely to our customers at the best price available. 

Shipping

Please note, all orders will be shipped from the UK. If you have any queries regarding shipping please contact us via phone or email.

Tel: +44 (0)121 333 1900

If we are unavailable, please leave a message and we will be happy to call you back. Alternatively, email your phone number for a return call.

Email: sales@westleyrichards.co.uk

*Excludes Westley Richards leather goods. Please see below for lead times.

Returns Procedure

At Westley Richards, we take pride in the quality of our products and want you to be completely satisfied with your purchase. If you need to make a return, we’re here to assist you.

For our customers in the Americas, a $15 return fee will be deducted from your refund to cover return shipping costs. Please contact our customer service team at sales@westleyrichards.co.uk to initiate your return and receive a prepaid UPS returns label.

We are committed to ensuring a smooth and efficient returns process. Should you have any questions, don’t hesitate to reach out to us.

Christmas Season Delivery

To ensure that your gifts are delivered in time for Christmas, please place your orders by the following dates:

UK - 19th December 2024

USA & Rest of the World - 13th December 2024

We will endeavor to deliver any orders placed after these dates, but unfortunately cannot guarantee they will arrive in time for Christmas.

Handmade Leather Goods - Order before the 1st November 2024 to guarantee your leather goods arrive in time for Christmas. For any orders placed after this date, please contact us for the current lead time.

Over the holiday period we will be closed from the 24th December to the 2nd January 2025. We are pleased to extend our returns period for any items purchased before Christmas to the end of January.

All orders placed from the 24th-26th December will be dispatched on the 27th December. All orders placed after the 26th December will be dispatched the first week of January. This excludes our made to order leather goods.

Handmade Leather Leadtimes

At Westley Richards, our leather goods are meticulously handcrafted to order by skilled artisans. Please allow 8-10 weeks for us to fulfil your request, depending on the article ordered. This ensures every piece meets our uncompromising standards of quality and craftsmanship.

International Delivery

Westley Richards offers worldwide delivery on the majority of our online items. Please note there may be specific exceptions on individual items or restrictions on certain items dependant on the country of export. Please also be aware that countries outside the EU may be liable for extra customs charges that are outside of our control. Delivery times maybe slightly longer than expected if a item is held at customs.

Cancellations

If you wish to cancel an order placed with Westley Richards please return the confirmation email to us stating your wish to cancel the order or call +44 (0)121 333 1900 between 9am and 5pm GMT Monday to Friday.