Terms & Conditions

Welcome to the Westley Richards website terms and conditions of use. You are provided with access to this website in accordance with these conditions and any orders placed by you must be placed in accordance with these conditions. Please be aware that Westley Richards may revise these terms and conditions from time to time by updating these details.

Westley Richards Personal Service and Advice

For nearly two centuries Westley Richards have provided the serious gun with not only a comprehensive range of weapons and shooting accessories but also a level of service and advice that truly enhances the shooting experience of our clients. The staff here at Westley Richards are all committed guns, keen to share their extensive knowledge and enhance your shooting experience.

Whether to the plains of Africa, the backwoods of America, the grouse moors of Scotland or indeed, anywhere else in the world, we offer an exhaustive range of clothing and accessories Ð each item carefully chosen by the company to provide the ultimate in comfort, design and performance. We encourage our clients to take advantage of the personal shopping service offered by the company. Simply contact us to discuss your needs and our helpful and knowledgeable staff will ask the right questions and source the perfect item from amongst our comprehensive range. Our personal shopping service is also invaluable to those who are looking for the perfect gift.

We offer a range of fine goods which can be personalised or modified to the individuals needs. We can help you find a gift which is either practical or beautiful or both, but always a gift that will be well received. For more information please contact us and we look forward to being of service to you.

Customer Service

Our team is available from 9am to 5.00pm Monday to Friday. The staff here at Westley Richards are all committed guns, keen to share their extensive knowledge and enhance your shooting experience. So if you’re uncertain about the suitability of any product then please do get in touch as we can help you through our personal shopper service. We hope that any questions you may have are already answered within our website but should you have any further questions, information, complaints (or praise!) for Westley Richards please contact sales@westleyrichards.co.uk and one of the team will contact you shortly.

Alternatively you may call us on 0121 333 1900. If you contact us with an enquiry or complaint, it is our policy to reply to you promptly as soon as we receive your email or phone call and have had an opportunity to check any issues with our suppliers or delivery companies.

Purchase of Products

Each product purchased is sold subject to its product description which sets out specific conditions relating to that product including, without limitation, estimated delivery dates and times, warranties, after sales service and guarantees. We will take all reasonable care to ensure the details and descriptions of the products appearing on the website are correct at the time when the relevant information was entered onto the system.

Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order. It is also important to note that due to the limitations of photography and the web in general, colours of goods you receive may differ slightly to those displayed on your monitor. Westley Richards & Co Ltd cannot be held responsible for any variations in product specifications enforced without notice by our suppliers. If you are in any way dissatisfied with an item, you may of course return it. Prices are as quoted on the website at the time you place your order. The prices displayed on the site include VAT.

We do not include delivery charges within the price for individual items, as delivery fees are calculated on your order as a whole. Any delivery charges (where applicable) are added and clearly stated at the checkout.

Availability

All orders for products are subject to availability. If any item you order is not in stock we will let you know by email or telephone as soon as possible. Your credit card will not be charged until your order (or the first part of a multi-part order) is shipped, unless the item that you have requested is a special order such as a limited-edition print or a hand-made item.

Payment Options

We accept orders via this website, and also by phone on 0121 333 1900 (9.00am - 5.00pm UK time, Mon - Fri). We accept all major credit cards.

Privacy Policy

Westley Richards is committed to protecting your privacy. The personal information which we hold will be held securely and we will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience. We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site.

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services.
• To follow up with them after correspondence (live chat, email or phone inquiries)

We use SagePay to process payments via this website, and MailChimp to send newsletter emails to users who subscribe to receive them. You can review SagePay and MailChimp's privacy policy for information on how they manage user data.

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. You can check the information that we hold about you by contacting us. If you find any inaccuracy we will endeavour to delete or correct it promptly. We do not pass your information to any third parties, except where required by law and in order to fulfill delivery of your orders and process your payments. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

We use cookies on our site to
• Help remember and process the items in the shopping cart.
• Understand and save user's preferences for future visits.
• Keep track of advertisements.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies. If you turn cookies off, some of the features that make your site experience more efficient may not function properly. Some of the features that make your site experience more efficient and may not function properly.

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users.
https://support.google.com/adwordspolicy/answer/1316548?hl=en

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website. We have implemented the following on our website:
• Remarketing with Google AdSense
• Google Display Network Impression Reporting
• Demographics and Interests Reporting
• DoubleClick Platform Integration

Opting Out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt-Out Browser add on.

We honour Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place. It's also important to note that we allow third-party behavioural tracking on our site.

If you wish to stop receiving any information about us and our services, have any questions about privacy, or would like to review or remove any of the data we hold for you, please email us at sales@westleyrichards.co.uk

We review our Privacy Policy annually. This was last edited on 16/05/2018.

Copyright

This site is © 2021, Westley Richards & Co Ltd, 130 Pritchett Street, Birmingham, B6 4EH, UK. Registered number 439612. All brand names, product names and titles used in this site are trademarks or trade names of their respective holders. No permission is given in respect of use of any of the above and such use may constitute an infringement of the holders’ rights.

Registered office

Westley Richards & Co Ltd, 130 Pritchett Street, Birmingham, B6 4EH, UK