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May 30, 2014
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Courtney Boots
The Courteney Boot Range from $180
 Menswear
 Womenswear
5 Comments
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Dr. Paul Draghi on June 4, 2014 at 9:57 pm
The U.S. website is something of a disaster. I placed an order last week and immediately received confirmation of my order. However, I just now received a somewhat ambiguous email from Mr Kilday to the effect that some sale items advertised were actually not for sale at all as they were evidently never available. While it is common practice for websites to create traffic by such practices, it is certainly inconsistent with the values of service and integrity the Westley Richards firm has always displayed. I would never suggest that this incident was in any way intentional, but I do think that if a mistake was made it could be explained with a bit more clarity. The contrast with the service I received recently from a message to the manager of the UK shop could not be more dramatic, as that was outstanding in every way.
Simon Clode on June 5, 2014 at 3:22 am
I sincerely apologise for this, the opening days were, as you say, something of a disaster. The website pulled items from our site without inventory quantities, so whilst we had the items in the sale in UK we probably only had 1 XXXL or something like that. This was corrected as soon as we could and I hope that the site will operate better in the future. Our aim is to give those in America a easier means of ordering our leather work, Courteney boots and an increasing offering of shooting clothing.
Simon
Dr. Paul Draghi on June 6, 2014 at 9:48 am
Simon,
I am grateful for your informative and prompt reply and now fully understand the situation. Please be assured of my unwavering enthusiasm of your firm and particularly my appreciation for Explora.
Regards,
Paul
Barry Meyer on March 7, 2016 at 1:38 am
Want to buy boots but $75 shipping is too high
Simon Clode on March 7, 2016 at 4:54 pm
Where are you wanting them sent?